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Invevo

Product Report Role
Manchester, UK

The Role

 

We are recruiting for product support who will provide the service manager and product specialists with product support. The successful applicant will need to be adaptive as well as detailed and organised.

The business is driven by innovation and is an exciting place to work so applying for this role you should be equally driven and should also be able to display passion for a product and demonstrate how this translates to customer success.

As an Invevo Product Support you will be responsible for first line support, product configuration and testing.


Roles and Responsibilities will include 

  • Product support answering user support tickets
  • New build system configuration
  • End-User System testing
  • Customer NPS
  • User Training
  • Collaboration with the Invevo Engineering team on new features including testing when required.
  • Assisting with building video libraries on new features and how to use Invevo


Areas of Accountability

  • Protection of confidential client data in line with GDPR requirements
  • Accountable to the Service Manager
  • Accountable for the configuration of the Invevo

 

Experience and Professional Qualifications Required

Experience, Qualifications and People Management experience

Needs to have a good understanding of the following:


  • Ability to communicate effectively in a variety of written and verbal formats with a wide range of stakeholders
  • Strong presentation skills

Skills Required

Highlighting the key technical and job related skills required

  • Excellent communication skills
  • Good time management and accuracy
  • Willingness to learn
  • Flexible to change
  • Ability to build working relationships quickly
  • Responds well to challenge and pressure
  • Initiative to develop and progress change request.

Travel Required 

  • London/Manchester
  • Travel to client sites

About Invevo

At Invevo we develop and license a cutting-edge event driven SAAS financial CRM that enables some of the world’s largest businesses to increase revenue, control risk, reduce costs and manage customers through smart, data driven automation.

We care about technology and about delivering an excellent experience for our users. We believe the only way to do that is to hire the best people, those who are smart, collaborative, and eager to learn.

We help people grow, develop, dream and achieve.

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